Refund and Returns Policy – SKAG International

At SKAG International, customer satisfaction is our top priority. This Refund and Returns Policy explains the conditions under which returns, replacements, or refunds may be accepted.

1. Returns Eligibility

We accept returns or replacements only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of receiving the product

  • The product is unused and in its original packaging (where applicable)

⚠️ No return or refund will be accepted for reasons such as change of mind or incorrect order placed by the customer.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or installed products

  • Customized or special-order items

  • Items damaged due to misuse, mishandling, or improper installation

  • Products returned without prior approval

3. Return Process

To request a return or replacement:

  1. Contact us via phone or email within 48 hours of delivery

  2. Share order details and clear photos/videos of the issue

  3. Our team will verify the request

  4. If approved, further instructions will be provided

📧 Email: skaginternational009@gmail.com
📞 Phone: +91 8989589619 | +91 07513 137365

4. Refund Policy

  • Refunds are processed only after inspection and approval

  • Approved refunds will be issued via the original payment method or bank transfer

  • Refund processing time: 7–10 working days after approval

  • Shipping or handling charges (if any) are non-refundable

5. Replacement Policy

  • If a replacement is approved, it will be dispatched after the returned item is received and inspected

  • Replacement delivery timelines may vary based on product availability

6. Shipping Responsibility

  • In case of damaged or incorrect products, return shipping will be handled as per mutual discussion

  • For other approved cases, shipping charges may be borne by the customer

7. Cancellation Policy

  • Order cancellation is allowed only before dispatch

  • Once the product is shipped, cancellation requests will not be accepted

8. Policy Updates

SKAG International reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Information

Business Name: SKAG International
Address:
Ram Mandir, near Kailash Talkies,
Saket Vihar, Lashkar,
Gwalior, Madhya Pradesh – 474001

📧 Email: skaginternational009@gmail.com
📞 Phone: +91 8989589619 | +91 07513 137365

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